| Because everyone is doing it. And everyone
is your customer. From paying bills online, checking mails
to doing research, dating, catching up with friends on
chat... to just about everything. Here are 8 reasons
to get you started:
The ever-evolving media scene
The media scene is ever changing and becoming more fragmented
than ever. Flooded with mass advertising everyday, consumers
have also become smarter. As the web is fast gaining popularity
as a communication medium, online marketing provides the
perfect opportunity to capture your potential customers
on a faster scale.
No signs of slowing down
Despite all the rumour and hype about the demise of
the internet industry, there are certainly very little
signs to support it. In fact, internet users are increasing
at an alarming rate everyday.
Stay closer to your consumer
throughout the marketing cycle
Not only are more consumers making use of the internet
everyday, the period spent online has also increased
dramatically. Marketing is all about communication,
so exploit this golden opportunity to connect with your
consumers throughout the marketing cycle, starting from
brand awareness up to the point of purchase.
Be part of the consumers'
lifestyles
More and more consumers are switching to the internet
to enjoy its diversity as well as its level of intimacy
it offers for their lifestyles.
Consumers carry out all sorts of daily tasks on the
internet. They buy, e-mail, read the news, perform banking
transactions, search, and game-playing, to name a few.
An online strategy lets you converse with your potential
customers at any of these moments, whichever appeals
to your communication plans. This is truly an active
and engaging, two-way communication between the consumer
and the brand that no other media can provide
Role of online vs traditional
media
Consumers have been exposed to the same old media throughout
the years. Thus, a new media plays an important role
in enhancing your marketing strategy as it engages the
interests of your consumers on a different level.
Integration of online and
offline
Online media helps to boost advertising awareness while
helping to recall offline messages and improve the communication
flow to consumers as well. Such co-existence of integrating
offline with online often leads to more efficient sales
than solely relying on the offline model. From consumer
engagement to the transaction phase, online media can
help support your offline media throughout the marketing
cycle.
| The
Brand building phase offers: |
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unique
consumer interaction with your brand. |
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vast
opportunities to bring your brand to life via new,
interactive and memorable ways. |
| The
Consumer engagement phase: |
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communicates
with your consumer wherever they are online, whether
they're at work, home or school. |
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targets
your message in the most interested or receptive
areas. |
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creates
alliances or synergy with promotions, concerts and
events that synchronize with your brand and consumers.
|
| The
Transaction phase: |
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influences
consumers at the right time and at the right place,
when they are in their most active and need-to-be-satisfied
behavior; for instance, wanting to find out more
about a brand, make comparisons and/or buy a certain
product or service. |
Created with consumers' participation
The online experience is created with the participation
of the consumers and therefore, puts your brand closer
to your consumers than any other medium. As part of
an integrated media strategy, online marketing will
play a significant role in speeding the momentum in
which your consumers travel through the marketing cycle.
| Online
consumer engagement: |
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The online
environment allows a brand to leverage emotional
links not available from other media. |
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The online
experience places the brand in the hands of the
consumer. There is a fundamental shift from a brand
that talks at their customers and one that allows
the customer to experience and interact with the
brand. |
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It breaks
free from the norm as it takes the communications
away from purely form and function; to a higher
ground of branded 'experience'. |
Consumers and the internet
As more consumers are getting hooked on the internet,
many more are resorting to comparative shopping and
end up purchasing online. It has been found that "31%
of internet users in Hong Kong have bought goods or
services offline as a result of information found online
during the past month." Source: Taylor Nelson
Sofres, 2001.
Nowadays, e-mail has also become more central and second
nature to how consumers communicate with friends and
family. The local libraries or making manual visits
or telephone calls are fast becoming a thing of the
past; this is no surprise as searching through the major
search engines on the internet has become a popular
way to look for information of any kind. Not forgetting
that some consumers have advanced to down loading music,
pictures, chatting live and banking. This opens more
exciting avenues for online marketing as we speak.

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